| Technical Support Specialist |
Our Technical Support team provides front-line phone and e-mail support for our Presagia Sports™ and Presagia Enterprise™ applications to businesses worldwide. We are currently recruiting for a Technical Support Specialist to join our team. Your main responsibilities will be to provide technical support for our clients using your thorough hands-on and well-rounded understanding of our products, configurations, and best practices, including integration and programming. Good analytical and troubleshooting skills will allow you to identify and correct complex software issues and develop technical procedures and documentation. You will analyze and resolve technical problems on the telephone, through independent testing and analysis. You will also ensure that problem-tracking tickets in our JIRA database are kept updated, and that the defects are communicated effectively to the development team and receive proper management attention. Summary of responsibilities:
| • |
|
Establishing and maintaining good customer relations |
| • |
|
Troubleshooting and solving technical support issues in a professional and timely manner |
| • |
|
Providing pre-sales technical assistance to the sales department when required |
| • |
|
Participating in product testing by developing and executing test scenarios and completing associated documentation |
| • |
|
Updating and tracking of trouble tickets in JIRA support database |
| • |
|
Willing to carry a pager/cell phone to provide 24 x 7 x 365 support |
|
